What's In a Pilot Program? | Public Knowledge
What's In a Pilot Program? | Public Knowledge:
"Unfortunately, the waves of consumer complaints that have poured out over Verizon's Voice Link deployment in Fire Island, NY show all too clearly that we can't simply assume that new technologies will offer services as good or better than what customers had before. And when customers have no option to stay with tried-and-true technologies when an untested technology turns out not to support the features they need (like how Voice Link does not support consumers' medical alert systems) or offers sub-par access to 911, the phone network transition could even threaten the health of consumers. This is not to say that new technologies don't offer the opportunities for new and better services, but if we want the next networks to be a true step forward for everyone we must demand it."
...ero.
"Unfortunately, the waves of consumer complaints that have poured out over Verizon's Voice Link deployment in Fire Island, NY show all too clearly that we can't simply assume that new technologies will offer services as good or better than what customers had before. And when customers have no option to stay with tried-and-true technologies when an untested technology turns out not to support the features they need (like how Voice Link does not support consumers' medical alert systems) or offers sub-par access to 911, the phone network transition could even threaten the health of consumers. This is not to say that new technologies don't offer the opportunities for new and better services, but if we want the next networks to be a true step forward for everyone we must demand it."
...ero.
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