Creating A Virtual Call Center Through CTI

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Creating A Virtual Call Center Through CTI:

"Call Sharing

Call sharing is a key requirement to the establishment of a true virtual call center. Call sharing utilizes intelligent network call routing, a common database and distributed computing technology that allows calls to be shared among agents at geographically diverse locations. With advanced call sharing, customers receive seamless and consistent service regardless of whether a particular call is handled by an agent in Seattle, Miami, or anywhere in between."



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